SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sarack Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saracktravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
I liked it very much. Went on a picnic, it is convenient to take with you-in the folded form everything in a small bag. The pegs are plastic, I do not know if they will stand a few inches into the ground. In fix price there are metal pegs, buy them. The material is waterproof, like Bologna. But we lit up on it, quite comfortable. The size and color correspond to the claimed. I think that you can use it as a awning from the sun or rain. The store quickly issued the order and sent, it came quickly, in 3 weeks. Product and seller recommend.
Excellent non-hot product when you use it, that's good the bad thing is plastic mats that fly out but in whole all good
Leger and end
Description matches. Easy. When folded, it takes up little space. How will behave in operation will show time.
מצויין
Perfect, arrived super fast and is great for beach because of how big it is super useful
Great for thirsty. To picnic to shelter
The product is very nice as in the image
Super practical loved
The product fully corresponds to the description. I recommend the store.
The quality is excellent. Can be used as a mat, and the ten on the beach. Seller recommend.
Unexpectedly high-quality mat and very clipaknto and easy to assemble! Thank you.
Material is good. In the kit 4 pegs on cm 15, a cover with a spring carabiner. Compact size in a case, the size of a palm. Recommend taking
Very quickly delivery!
My second purchase. useful size groundsheet/shade for camping or beach. packs down really small.
Very good material comes with everything they describe widely recommended
Non-weight, light class, I recommend the store
Very big unfolded as super, very convenient to take with me everywhere, compact, it's very fast sdekom
Excellent. Big 2 3 people comfortable with pallets. Folded it small.
Fast shipment. All in the kit. The sizes did not check, but very similar
Sent on 28/02 and received on 09/03 For the beach it does not pass but I took it for my aunt and to sit down Against the rain it will also be if we hang it to the trees
Arrived very quickly, ordered 06 may come to Germany 15 May. Thin, not the fabric, just plaschevka. Picnic will go, but litter to not cold that-you have to.
Good quality, super fast delivery. Light and compact mat. The only nuance is the pegs. They don't look reliable. I think to replace them with metal.
Fabric thin וטוב. it's like in the picture. folding bag really really small and convenient to take. Bought for S. Long not tried
Product description. Placed in the bag, close tie the кабарине. Compact. Track on the route. Satisfied with the item, thank you.
Just a plastic nylon.
Great light product looks well groomed
I was expecting the fabric a little thicker but it's great equally. It does its function. Very comfortable for storing and transporting. It weighs nothing.
Matches perfectly description no exchange communication with store fast delivery
Product is nice and small. Easy to bring to the beach. Haven't tried it yet, but looks good and took ~ 1 week to deliver in NL.
good quality very large can contain 3-4 people locks in sand a grass but i think will be broken in a couple of trys (those yellow things)
The volume is the compact carrying okey. Inches family picnic tap spot in enough (2x2.1) write well when the tent ground sheet with writing try bought. Very satisfied.
looks Ok will try it next week, hope it will stand with the quality requirements..
Product has been delivered and the description was correct looking forward to seeing at the beach
Good workmanship and quality. The goods were well packed. Thank you very much for the deal, I am very satisfied.
Satisfied
Product good quality good just arrived long No was in use, after use אתן comment further.
After washing, reverse part began to peel, quality is not very холршее
Product good store recommend went to perm month
looks good I will see when I go to the beach. thanks to the store.
It quickly! The quality is good.
Delivery was fast. The product itself is not what I personally expected to get, too thin but it's ok.
Expected very good material has many utilities not only for I use but for shade
Perfect, it came very fast, the article as described, well spacious and tough material.
In Kazakhstan 1 month went
Thank you
I like it very much. It's small and practical, but I lost it.
All as in the description, came quickly Only if the beach is not Sandy, it is better to put a towel on top, because it is very thin, and if you lie in the swimsuit, it sticks to the body.
Perfect, according to description. Good material quality. Very useful.
Excellent Beach cover, light, large size, and folded into a small pouch the size of the palm of an adult
Thank you very much
I love them, they are waterproof I use them for the pool, or for the countryside and over them towels
Familiar material, good awning.
Nothing to say except that I can't wait to start using it because it stays easily in my purse or backpack
The product is very good, fabric is good as the description. Not tested yet but it’s approved!
Exactly like in the picture what could be bigger but for three towels it's worth you
Took about a month to gran canaria nicely wrapped now missing try
Great mat. I took it as a futprint under the tent. And cover things in the rain
Chulada, it's really nice. I'm very happy, but my expectations. What surprised me most is how quickly it came. I'm looking forward to going to the beach and trying
correct
A wonderful litter, took under the tent, not to bring sand and needles inside.
my fried had this, and i ordered one for me too
Bedspread of good quality, the fabric is not wet, though I ordered an orange color, but they sent a blue, but it's not so important for me, the main thing is that that that
Excellent products
To the dentist in Moscow a month. I ordered it for the second time. The first time I bought for use for my purpose-as a rug for a picnic and a beach mat. The mat was convenient and as a substrate under the tent. That's why I bought another one.
Perfect product as described. Highly recommended
Looks okay
very nice. two people would fit on the smaller one, but very close
In the form of norms, the package did not open... Laziness... I don't think I'm gonna... Summer in three months... Then I'll open it... I will write shit in addition
Show Fast delivery. Product Description Looks fine, but believe that the material has enough quality for what is proposed. Lightweight and compact
Delivered the shipment within the estimated time frame, also the packaging came well protected. Thank you
All OK!
Tent material certification shows. Sewing is sloppily. E is pouch sew the mess the jaws. Cheap taste in one caught four.
A very low weight and dimensions, but solid made. Excellent !
Pretty fast shipping. Good quality, advise
Came early. Is a blanket for beach. Is large, plastic strongman and can put two towels or lay on over without anything. This nicely. Thanks to the store.
Excellent Product ideal for beaches and picnics in the countryside!