We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sarack Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saracktravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
accurate and fast shipping to Canada the middle part ripped when I try to use first time ..but easy to fix..stores must sew better ..I will use for my 10 hour flight ✈️ hope it will be helpful ..
I'll try on vacation. Description matches
I tested not yet not know if works
I haven't tried it yet but it looks good
Nice quality, can't try it out till this summer but it is very sturdy
Fast Shipping Thanks
Not a bad thing!) I will try on the bus!) I will try to complement the review!) delivery fast!
Doesn’t look too bad.
Can’t wait to use it when we travel next year
Practical, it will be a relief to use it on the plane
Got this for my trip this summer. The item is exactly like the picture. Thanks to the store!
The second to buy
Amazing comfort the best I ever bought for my super easy to ride a 10 puffy feet
They came to Kamchatka in 16 days. Track tracked. We'll check it out in August.
Haven't tried whether it fit on the airplane seat or not. But the product looks as described.
Good and convenient thing
Fast shipping, good quality and the truth is that it does seem comfortable, useful and not just on the plane☺️. Happy with the purchase.
Order in excellent condition, very fast shipping
Amazingly fast delivery I will have to use it thank you Seller
Excellent product. Have not tried to comfort, but think that with the task to handle. Track to track all. Fast shipping. Seller recommend. Thank you
Very fast shipping. I have not try it yet since my trip is in a few weeks time.
Thanx. well writing.
Same q in description
Perfect for travelling