SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sarack Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saracktravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great product!!! Original DJI, to use power bank on it to charge batteries. Really Useful
Everything is fine, delivery is fast, surprised, to be honest. Glory to the union of China and Russia, hurray, comrades!
Goods come, not tried. Came from Russia for a long time, somewhere depends, before opening a dispute, the situation immediately changed. Bought for 162 $. The store is normal, well packed, zaipalsya tape Peel, barely opened. If only don't delivery, especially from Russia, and everything is fine, recommend!
Waited 2,5 months (((but came! AKB good
Battery delivered, came very well packed tracking to Curitiba was quiet, after that can not track KKK but was delivered correctly.
I checked, everything is fine. Fast charging supports. Seller recommend.
Batteries came completely discharged. While I did not test in flight, but judging by the package-the original.
Great product store is congratulations, highly recommend.
Arrived right battery original auditioned and work perfectly.
Original battery and charger
Battery arrived right. Original. Only screening that could not only long path. More all OK
Everything is super! quickly sent! excellent store!
This store never puts merchandise screening, but the drone and accessories that bought the chagaram normally. The first purchase afraid but purchases arrived normally. Recommend.
Seller sent good goods. Delivery-extremely uncomfortable, delivered by default to the post office in the center of the city, where it is simply impossible to park. Consider this moment when ordering.
Well, like norms, cheaper than in the Russian Federation
Excellent. Working perfectly. Gave charge put the drone and work 100%
Arrived on time and well packed.
On the mini SE is suitable. Packed securely.
Arrived well packaged and fast
Everything is fine. The charging station charges the batteries alternately, I thought it would go charging all at once, but also acceptable.
All as described! Well packaged product!
Battery arrived before time estimated in perfect condition and operation. Perfect service.
The order came very quickly. All in the original packaging. But for now check
Bad, you could not at all, the site mail not accept, otherwise they arrived, took but arrived, sealed and working, but this is a b0st4, not buy from this store
Original DJI product, tested successfully. Arrived on 22 days. The only problem is that is not the same post.
It looks like original, everything is fine
Arrived right as ad
Ordered from the warehouse of the Russian Federation. The store packed the goods very well. There's nothing at all. Original New Hub
Excellent product quality and original. The store posted on time, but the postal services in our country took muitoooo for delivery.
Received before the deadline. Batteries in their original packaging. All good, thank you.
Fast shipping, well packed, original product So shop qnto product approved!!!
I did not find any differences from the original one. All is well.
Product got everything right, only the tracking code that was changed. Did the battery test and work perfectly. Thank you!
The packing box and native, the device itself physically whole, brought exactly in time from the Russian Federation (4 days).
Very good product
Arrived in perfect condition, only took a little freight 32 days
The app bugou and my request was received, but the store always answering my questions, arrived in 29 days, seller posted next day and the tracking provided changed.
Great store! First line is attentive and super fast, well ahead of schedule! Recommend!
The parcel came quickly, in appearance and weight as original, came completely discharged, took for 4300
The product corresponds to the description. Working capacity did not check. The store sent the goods for a very long time, only after my address to it a few hours before the deadline for the shipment.
Arrived in a very small box. Not taxed. They declare less than $15
Excellent charger well packed and came on time. Orginal
Very cool packing. Recommend. Shipping sdecom
Perfectly
It works. Battery arrived discharged. All original.
It came to Sakhalin in 5 days! Just incredible delivery. Batteries are charged, look good, see how the charge is held. If you did not complement the review, then everything is fine)
Can buy without fear Original
Got it right, not taxed!!! Recommend!!!
Battery received on time, original and well packed. Made a flight with the battery and its first charge made 23 minutes recording time in 1080/60fps during all the time without problems.
Product arrived as the description, for to the store, 100%
Super fast delivery!!! Original Akum!!! Thanks to the store!!! I will order more!!!
Original charging hub and battery, order came very fast, satisfied: 3
Everything is fine! It came quickly in a week! Seller recommend ..
Arrived on time, great product, store.
Was faster than expected, great quality. Recommend store
Product come with 30 days, sealed and original, only testing, but already placed to give charge and load normal
Norms. Original. batteries work dreamily. The charger charges alternately each battery. Recognizes PD charge. Month delivery. Saltsun malorik.
The same ad, Only is fast discharging will buy the hub to see
Original battery, very well packed. Thank you
Delivery 2 days before Kaluga Per kind one in one original Put on charge
Delivery times are acceptable, works according to the description.
Original battery. Works perfectly.
Great store, arrived very fast, I recommend congratulate
Product as described. Original and excellent quality.
Delay but arrives. Not taxed and the tracking code is buggy. But could see many steps posting at abanx track.
Like... already tested and really top Very good the store selling Did sent but fast possible
Very good furniture product
Excellent Product, original, without any problem, super recommend
Original product, arrived in 35 days, Joinville- Santa Catarina, not taxed
Delivery to Moscow in 4 days!
Arrived very fast. Original packaging.
Battery original, very fast delivery, to the door. Recommend!
Original product, more will test the drone and back to post again
Got it right, congratulations to store.
Good battery, like Original (marked with the original 1 v1) reached 5 days in M. about.