SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sarack Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://saracktravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The braid slips, as they wrote above. Rope is not super quality, but for this money in principle will go
all ok
1 word....beautiful, quality, punctual, so happy. When your life is literally on the line leave nothing to chance. So fast shipping, and quality attachment points. I love it. I left mine in the U.S. because of luggage weight and now I feel comfortable again. Thank you very much.
Very good quality.
Thank you all perfectly 5 +
The rope is excellent, as well as carabiners complete. The store and the manufacturer definitely recommend
A beautiful rope
Proper wire, sowing is't very well sown. Length is okay, aluminum hook and lock I replace whit official certified hooks myself.
In total it took 13 days to arrive, quickly. Sounds good to Me. (I'm not professional, I'm not going to use it to climb either)
Polished rope, the rope itself and very light, not tested resistance, carabiners threaded and finish handles very good.
Quality very good, recommend
solid product.
Product great quality
Product high quality
Everything is fine, it corresponds to the description
Rope quality! Recommend!
It's credible. I hope to justify my price tag.
High quality product! Recomendadissimo!
very fast delivery, great rope. appreciate the carry bag that came with it, thank you.
Excellent quality
thanks
Norms rope
The goods came in time. Everything is done qualitatively in appearance. The goods are satisfied. Also with him came a cover, niceThank you store.
Top, bought as a leash for my American staff who breaks all the leashes. Not tested yet, but in the area very solid ....
Fast delivery, quality 5 +
Ok
Very good looking. Not tested yet
nice!!! just as described
Perfecto
Came quickly. there is a bag.
I don't pro think to repair the roof excellent rope with 2 snap hooks
Fast delivery, looks reliable
For all kind of perfect.
Excellent quality
Looks very good. Did not try it yet. God value for the money
How about mountaineering, I don't know. But, the cord is floating and means with competent use is ideal for the motor boat, it does not wind on the screw. The cord is thick, the color is like carrot. I liked the quality.
Very good quality delivery on time
The rope looks good quality, arrived all well and delivery was fast. Excellent store.
Fast delivery and good quality.
very good and strong
It's been a long time, but it's got it! Good Goods
Compliant, fast delivery but a serious price increase since my previous order
Order processed and shipped quickly! The product fully corresponds to the description! The parcel was tracked! Goods of excellent quality!
Product very accurate and looks exelent. I'll use it as a rescue line for my Cataraft.
As described and fast shipping! Thank you
The quality was good for a long time combined with another order probably because of this
Aa always Excellent!!
The quality and workmanship are awesome.
Meets the offer
The quality is very good I have in 10 days receive thank you
Satisfied. Super fast.
The quality is excellent, I recommend
I want to thank you for the product. I really liked it. Delivery was fast. I recommend everyone to buy from you
Excellent, recommended
Like the description, I arrive before the set, recommend store and intend to buy you another rope, but longer.
nice doing business
bueno
giid
The goods is according to the description
Thanks for the order but waited a long time